Change your Ebay password ASAP

Email From Ebay.

 

IMPORTANT: PASSWORD UPDATE

Dear eBay Member,

To help ensure customers’ trust and security on eBay, I am asking all eBay users to change their passwords.

Here’s why: Recently, our company discovered a cyberattack on our corporate information network. This attack compromised a database containing eBay user passwords.

What’s important for you to know: We have no evidence that your financial information was accessed or compromised. And your password was encrypted.

What I ask of you:
Go to eBay and change your password. If you changed your password on May 21 or later, we do not need you to take any additional action at this time.

Changing your password may be inconvenient. I realize that. We are doing everything we can to protect your data and changing your password is an extra precautionary step, in addition to the other security measures we have in place.

If you have only visited eBay as a guest user, we do not have a password on file.

If you used the same eBay password on any other site, I encourage you to change your password on those sites too. And if you are a PayPal user, we have no evidence that this attack affected your PayPal account or any PayPal financial information, which is encrypted and stored on a separate secure network.

Here are other steps we are taking:

As always, we have strong protections in place for both buyers and sellers in the event of any unauthorized activity on your account.
We are applying additional security to protect our customers.
We are working with law enforcement and leading security experts to aggressively investigate the matter.
Here’s what we know: This attack occurred between late February and early March and resulted in unauthorized access to a database of eBay users that includes customers’ name, encrypted password, email address, physical address, phone number and date of birth.

However, the file did not contain financial information. And, after conducting extensive testing and analysis of our systems, we have no evidence that any customer financial or credit card information was involved. We also have no indication of a significant spike in fraudulent activity on our site.

We apologize for any inconvenience or concern that this situation may cause you. As a global marketplace, nothing is more important to eBay than the security and trust of our customers. We know our customers have high expectations of us, and we are committed to ensuring a safe and secure online experience for you on any connected device.
Devin Wenig
President, eBay Marketplaces

 

Need Computer Help http://www.JimsComputerSupport.com
Computer Tips http://Tips.JimsComputerSupport.com

eBay suffers cyberattack

eBay says it’s been hit by a cyber attack and will be asking its users to change their passwords.

 

Change your password right away. Don’t wait to be asked by Ebay. It may be too late by then.

 

 

Cheers

Jim

 

Need Computer Help http://www.JimsComputerSupport.com

Computer Tips http://Tips.JimsComputerSupport.com

 

After the Daylight Savings change is your PC time wrong?


After the daylight savings change is your PC time wrong?

For Vista:


1. Left click the clock at the bottom right of your display.
2. Click
change date and time settings

3. Under the time zone heading in the middle
click change time zone.

4. Put a check mark in automatically adjust clock for
daylight saving time.

5. Click Ok
6. Click OK


You are done.


 


For XP:


1. Left double click the clock at the bottom right of your display.
2.
Click Time Zone Tab at the top.

3. Put a check mark in automatically adjust
clock for daylight saving time.

4. Click OK


You are done.



For Windows 7:


 


1. Left click the clock at the bottom right of your display.
2. Click
Change time zone button.

3. Select your current time zone.
4. Set
automatically adjust clock for daylight saving time to on.

5. Click OK
6.
Click Change date and time button.

7. Verify the time is correct.
8. Click
OK

9. Click OK

You are done.



 


For windows 8:


1. Left click the clock at the bottom right of your display.
2. Click
Change time zone button.
3. Select your current time zone.
4. Set
automatically adjust clock for daylight saving time to on.
5. Click OK
6.
Click Change date and time button.
7. Verify the time is correct.
8. Click
OK
9. Click OK
You are done.



Need Computer Help http://www.JimsRemoteSupport.com

Computer Tips http://Tips.JimsRemoteSupport.com

COMPUTER TIPS & TRICKS

Perform Updates Regularly

You should do software updates
on a regular basis. This includes Microsoft Windows updates (when
updates are available there will be an icon by the clock), anti-virus
and anti-spyware updates (should be checked before doing a weekly scan)
and the updates for other programs like Adobe or scanner software, that
may occur on a less frequent basis.

Run Anti-Virus/Anti-Spyware Scans Weekly

As
well as getting the updated virus and spyware definitions on a regular
basis you will need to perform the scans. Doing the scans weekly will
keep on top of the problem and limit any damage these files may cause.
Just remember that virus scans can be run from one user profile and scan
the whole computer, but spyware scans need to be run under each users’
profile individually.

Computer Frozen and Won’t Shut Off?

Sometimes
static electricity builds up inside the computer causing it to freeze.
Press and hold down the power button until the computer turns off. Leave
the computer off for 15-20 minutes allowing the static electricity to
dissipate. Then turn the computer back on. This tends to happen if the
computer is sitting directly on the floor especially when the flooring
is carpet.

Computer Keeps Shutting Off?

When
computers get overheated they tend to shut down. Feel your computer case
– if it feels warm or hot to the touch you may have an overheating
problem. Ensure that the computer vents are dust free. Make sure that
the air around the computer can circulate freely and is not in a tight
or enclosed space.

Want more computer tips & tricks? Visit http://tips.jimsremotesupport.com
Need Computer Help http://www.JimsRemoteSupport.com

Keeping Your PC Safe and Healthy

How To Check Which Microsoft Office Version You Have

Which version of Microsoft Office do you have?

Open Microsoft Word. Click the Help tab at the top beside Field, Edit, View.
Click About Microsoft Word.
At the top of the next window it will say the
version and the Service Pack installed.

Run Windows Update to be sure it is up to date. 

Not sure how to run
Windows Update http://blog.jimsremotesupport.com/2013/11/23/how-to-check-if-your-windows-7-8-vista-or-xp-is-up-to-date.aspx

Need
Computer Help
http://www.JimsRemoteSupport.com

Computer Tips
http://Tips.JimsRemoteSupport.com

Have your computer remotely fixed in the comfort of your home.

Computer running slow? Popups? Ad-ware?

http://www.JimsRemoteSupport.com/

* A+ Certified, Secret Security Clearance Technician.

* Over 13 years experience.

* Affordable remote computer repair serving Canada and U.S.A.

15% Off for Seniors

Contact me
support@jimsremotesupport.com

http://www.JimsRemoteSupport.com/

Free Computer Tips tips.jimsremotesupport.com/ style=”font-size:12px”>

How to check if your Windows 7, 8, Vista or XP is up to date

How to Run Windows Update


Vista

1. To open Windows Update, Click the “Start” orb and type Windows Update in
the instant search box. Windows Update appears in the list for you to choose. At
the user prompt, click “Continue.”

2. Click “Check for Updates” in the left navigation bar.

3. For “All Important Updates” Click “Install.”

4. Reboot your computer if prompted.
 

Windows 7 and Windows 8

1. To open Windows Update, Click the “Start” orb and type Windows Update in
the instant search box. Windows Update appears in the list for you to
choose.

2. Click “Check for updates;” it is located on the left hand-side of the open
window.

3. For “All Important Updates” Click “Install.”

4. Reboot your computer if prompted.

 

XP

1. To open Windows Update, Click the “Start” button at the bottom right.
Click “All Programs”, Click “Windows Update” usually at the top of the list.

2. Click Express

3. For “All Updates” Click “Install.”

4. Reboot your computer if prompted.

 

Need Computer Help http://www.JimsRemoteSupport.com

Shoppers Drug Mart is warning customers of a fraudulent email scam.

Shoppers Drug Mart is warning customers of a fraudulent email
scam.

 

Shoppers Drug Mart is warning customers of a fraudulent email scam offering
Optimum customers 20,000 points. The fraudulent site (www.shoppersdrugmart.ga) directs customers to a
site that looks very similar to Shoppers Drug Mart. Customers are then prompted
to enter their personal information, Optimum Card number, Date of Birth, Postal
Code and Password. The scam is to steal your Optimum Card of all points. This is
fraudulent and not authorized by Shoppers Drug Mart, nor is this the Shoppers
Drug Mart website. The Shoppers Drug Mart website is www.shoppersdrugmart.ca

.

Shoppers Drug Mart has very strict and stringent protocols in place to
protect all personal information and the only way a customer Optimum account can
be compromised is if personal information is provided as requested by the
fraudulent email posing as Shoppers Drug Mart.

 

Shoppers Drug Mart customers affected by this fraudulent activity are
encouraged to contact Shoppers Drug Mart Customer Service at 1-800-shoppers
(746-7737). Shoppers Drug Mart is warning customers of a fraudulent email
scam.

 

 

From Shoppers Drug Mart website http://www1.shoppersdrugmart.ca/en/News/fraudulent-email-scam.aspx

   

Need Computer Help http://www.JimsRemoteSupport.com

Computer Tips http://Tips.JimsRemoteSupport.com


Warning: Fake Email – update your paypal account information


DO NOT CLICK the file in this email. 

This is not from PayPal and is fake. They want your personal
information.

PayPal will always say the member’s name on the account.
Not just Dear PayPal Customer.

Here is an example of the
email.

Subject: update your paypal account information
To:
sec@pay.pl.com
From:
sec@pay.pl.com

=================================================================

=====
We need your help

=================================================================

=====
Dear PayPal Customer, Please Download the attached form to verify your Profile

information and restore your account access. Make sure you enter the
information

accurately, and according to the formats required. Fill in
all the required fields. Case ID

Number PP-003-045-155-300 How you can
help.To Not Confirm It Again As part of our

efforts to provide a safe
and secure environment for the online community. we regularly

screen
account activity. Our review of your account has identified an issue regarding
its

safe use. We have placed a restriction on your account as a
precaution. To lift the

restriction we will require some further
information from you. Once we review your further

information and we’re
confident that the use of your account does not present a safety risk

to
our service and customers, we’ll be happy to reinstate your account. We have
sent you

an attachment which contains all the necessary steps in order
to restore your account

access. Download and open it in your browser.
After we have gathered the necessary

information, you will regain full
access to your account. To help us with this and to see

what you can and
can’t do with your account until the issue is resolved, log in to your

account and go to the Resolution Center. We thank you for your prompt
attention to this

matter. Yours sincerely, PayPal
———————————————————————- Help

Centre: -paypal.com/us/cgi-bin/helpweb… Security
Centre:

-paypal.com/us/…. Please do not
reply to this email because we are not

monitoring this inbox. To get in
touch with us, log in to your account and click ‘Contact Us’

at the
bottom of any page. Copyright ? 2013 PayPal Inc. All rights
reserved.

Need Computer Help http://www.JimsRemoteSupport.com

Computer Tips http://Tips.JimsRemoteSupport.com

Free Virus/Spyware Scans that will keep your PC clean. It is the same scans I send out to all my clients.

*** You will want to back up your files to an USB key or external Hard Drive before completing these scans ***

 

Do you have questions? Contact me by email support@jimsremotesupport.com Chat or Phone http://www.jimscomputersupport.com/contact.html
Need remote computer help? http://www.JimsComputerSupport.com

 

Dr Web Cureit, Malwarebyte and Spybot will remove virus and malware threats that are detected for free. I recommend you print these instructions before you begin.

 

Run Free Dr Web Cureit Scan
To download Dr Web Cureit http://www.freedrweb.com/?lng=en

1. The link to download is at top right of the page, Click “Free Download”. Scroll to the bottom of the new page and Click “the box” beside “I accept Dr.Web License Agreement.” Click the Continue button. (If Continue is grayed out verify there is a check mark in the box) A new window will come up asking “Do you want to Run or Save this file?” (If the new window does not come up Click “Here” on “Your download will begin shortly. If it does not, click here to start it manually.”) Click “Save”, take note of where you are saving it. I recommend changing the file name to dr web and saving it to the desktop, Click “Save”.

2. Double click the “Dr. Web Icon” then Click “Run”. If a window come up that says “User Account Control – A program needs your permission to Continue” Click “Continue”. You will see a window that says License and updates. Click “the box” beside “I agree to participate in software…” Click “Continue” (If Continue is grayed out verify there is a check mark in the box). In the new window Click “Start Scanning” the Express scan will start automatically.

3. Take a Screenshot (See ** How to take a screenshot) of the results.

4. If a threat is detected it will show Neutralize on the right. Click “Neutralize” to remove the threat.

5. Click the Red X at the top right to close Dr Web and restart the computer before running the Complete Scan.

6. I recommend running the Complete Scan on a regular basis as it will check all locations for a virus. The Express Scan checks all the locations most likely to contain a virus. Double click the “Dr. Web Icon” then Click “Run”. If a window come up that says “User Account Control – A program needs your permission to Continue” Click “Continue”. You will see a window that says License and updates. Click “the box” beside “I agree to participate in software…” Click “Continue” (If Continue is grayed out verify there is a check mark in the box). In the new window Click “Select objects for scanning” below the Start Scanning button. In the new window Click “the box” beside “Scanning Objects”. Next Click “Click to select files and folders” link at the bottom of the window. Select all the boxes and click “OK”. On the right Click “Start scanning” the Complete scan will start automatically.

7. Take a Screenshot (See ** How to take a screenshot) of the results.

8. If a threat is detected it will show Neutralize on the right. Click “Neutralize” to remove the threat.

9. Click the Red X at the top right to close Dr Web and restart the computer.

10. Repeat steps 6 to 8 until there are no more threats detected.

 

 

Run Free Malwarebytes Anti Malware
To download Malwarebytes http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

For more information about Malwarebytes http://www.malwarebytes.org/mbam.php

1. The link to download is at top left of the page, Click “Download Now”. A new window will come up asking “Do you want to Run or Save this file?” (If the new window does not come up at the top of the webpage Click the “Internet Explorer Information bar.” Click “Download File”.) Click “Save”, take note of where you are saving it. I recommend saving it to the desktop, Click “Save”. Free ads that say Free Download may come up on the website. This is not the Malwarebytes download file.

2. Install Malwarebyte by double clicking mbam-setup.exe and following the instructions. Please read the instructions carefully.

3. Open Malwarebyte. If a window come up that says “User Account Control – A program needs your permission to Continue” Click “Continue”. Click the “Update” tab at the top.

4. To start the Express Scan Click “Scan Now” at the bottom right.

5. When the scan is completed if a threat is detected on the bottom left there will be “Neutralize All”. Click Neutralize All.

6. Click the Red X at the top right to close Malwarebytes and restart the computer before running the Custom Scan.

7. Open Malwarebyte. If a window come up that says “User Account Control – A program needs your permission to Continue” Click “Continue”. Click “Scan” at the top beside Dashboard. Select Custom Scan and Click Scan Now at the bottom right. Put a check mark on all drive letters. Example C: E: F: “Click Start Scan” at the bottom right.

8. I recommend running the Custom Scan on a regular basis as it will check all locations for a virus. The Express Scan checks all the locations most likely to contain a virus. Complete step 7 to start the Custom Scan.

9. When the scan is completed if a threat is detected on the bottom left there will be “Neutralize All”. Click Neutralize All.

10. Click the Red X at the top right to close Malwarebytes and restart the computer.

11. Repeat steps 7 to 10 until there are no more threats detected.

 

 

Run Free Spybot
To download Spybot http://www.safer-networking.org/spybot2-own-mirror-1

For more information about Spybot http://www.safer-networking.org/en/spybotsd/index.html

1. The link to download is at top center of the page, Click “Download”. A new window will come up asking “Do you want to Run or Save this file?” (If the new window does not come up at the top of the webpage Click the “Internet Explorer Information bar.” Click “Download File”.) Click “Save”, take note of where you are saving it. I recommend saving it to the desktop, Click “Save”.

2. Install Spybot by double clicking spybot***.exe and following the instructions.

3. Open Spybot – SD Start Center. Start > (All) Programs > Spybot – Search & Destroy 2 > Spybot – SD Start Center

4. To run the Update Click “Update”. Once updated Click “OK” then click the Red X to close Update window.

5. To run the System Scan Click “System Scan” then “Start a scan” on the right.
6. When the scan is completed Click “Show Scan Results”.

7. Take a Screenshot (See ** How to take a screenshot) of the results. Then Click “Fix Selected”.

8. Click the Red X at the top right to close Spybot and restart the computer.

 

Send Screenshot for free evaluation of infections found.

1. Send the screenshots to support@jimsremotesupport.com

2. Run Windows Updates.

 

 

Run Windows Update
Vista
1. Open Windows Update, Click the “Start” orb and type Windows Update in the instant search box. Windows Update appears in the list for you to choose. At the user prompt, click “Continue.”

2. Click “Check for Updates” in the left navigation bar.

3. For “All Important Updates” Click “Install.”

4. Reboot your computer if prompted.

Windows 7 and Windows 8
1. Open Windows Update, Click the “Start” orb and type Windows Update in the instant search box. Windows Update appears in the list for you to choose.

2. Click “Check for updates;” it is located on the left hand-side of the open window.

3. For “All Important Updates” Click “Install.”

4. Reboot your computer if prompted.

XP
1. Open Windows Update, Click the “Start” button at the bottom right. Click “All Programs”, Click Windows Update usually at the top of the list.

2. Click Express

3. For “All Updates” Click “Install.”

4. Reboot your computer if prompted.

 

 

****** Still having problems?

Contact me by email support@jimsremotesupport.com Chat or Phone http://www.jimscomputersupport.com/contact.html or visit www.JimsComputerSupport.com *****

 

 

** How to take a screenshot **
To take a screenshot please follow these steps

1. Click on the window you wish to take a screenshot of.

2. Press the Print screen (often abbreviated Prt Scr, Print Scrn, Prt Scn, Prt Sc, Prt Scrn, or Prnt Scrn) key on your keyboard.

3. Open MS Paint (Located in START -> Programs -> Accessories -> Paint)
**If you cannot select “Paste” complete steps 1 to 4 again. Still cannot select “Paste” and you on a laptop click the function key (FN) then complete steps 1 to 4 again.**

4. In MS Paint, click on the Edit menu and select paste (This will paste your screenshot)

5. Click on the File Menu and select Save AS

6. Change the Save As Type to JPG. NOTE: This is important to keep the file small

7. Give the file a descriptive name (IE: drweb.jpg, malwarebyte.jpg, or spybot.jpg)

8. Take note of the location it is saving to. I recommend selecting “Desktop”. Click Save

 

 

Do you have questions?

Contact me by email support@jimsremotesupport.com Chat or Phone http://www.jimscomputersupport.com/contact.html
Need remote computer help? http://www.JimsComputerSupport.com

 

 

« Older Entries