About Us

Welcome and thank you for visiting my blog. My name is Jim Cummings and I am an A+ Certified Technician with a Secret Security Clearance. I live just outside of Ottawa, Ontario, Canada in the small town of Rockland. I love living in the Ottawa area and of course hockey. A satisfying day for me is to have helped a person find an answer to their problem.

I have great job working from home for an award winning United States based Company. They have over 1000 remote home-based agents all over North America that I support with computer and network issues. Before this I worked with Canada’s largest ISP for 7 years as a third level technician where I worked with seniors daily. I have over 23 years in customer service spending 15 years in the family business.

For the last 7 years while working with home-based workers I have heard the horror stories of PC repairs. One person paid hundreds of dollars and the issue was still not fixed. Another store wanted to charge $199 to diagnose why the internet was not working, when it was well known that a Microsoft Update had caused Zone Alarm to stop working properly a few days earlier. Having them turn off Zone Alarm resolved the issue and saved her $199. These are just two examples I have come across. As they are mostly stay at home moms they rely on the experts to resolve their issues. I could not believe that some stores are charging $150 for in store service and $250 for a home technician.

This is why I have taken the time to help and educate as many people as I can. Why is my price so low? As my day time job pays all my over head I can do it for a price others cannot. Unlike the stores or home technicians that charge you while the computer does a 2 hour virus scans, I do not.

This is how I can save you money!!!